Blog Two words that can immediately improve your customer relationships

Two words that can immediately improve your customer relationships

02/01/2018


Giving excellent customer service and building strong customer relationships does not have to be complicated. That all begins with gratitude and can be as simple as two words- “Thank you.”

Those two words seem to be a rarity these days. I’ve found this to be especially true when it comes to retail and customer service.  Perhaps I’m just more sensitive to it because I have a customer service centered career or maybe it’s because of how I was raised.  When I make a purchase, I want someone to say thank you and to show some amount of appreciation.

I try very hard to always say thank you and show appreciation when someone supports me or my business.  Maybe it’s different for me because my livelihood depends on other people. There were many times in my first few years in direct sales when someone’s purchase meant I could buy groceries that week or pay an unexpected bill.

A few years ago I placed a large order with a consultant from a direct sales company.  I really didn’t need the products I purchased but I wanted to support her business as she had supported mine in the past. I liked the items and knew I could use some as gifts.

Not one single time did she say thank you or anything similar to it.  I even contacted her a couple times to make sure she saw that I had made a purchase and let her know I received it. I know she is alive and well, thanks to Facebook. I just can’t understand why I never received a thank you. It truly baffled me.

Not hearing “thank you” makes me feel like my purchase, my business and myself personally mean absolutely nothing to this person.  It also makes me not ever want to do business with her again.

If you are in direct sales, retail or customer service and reading this, then please let me encourage you to take the time to say those two little words to all of your customers, no matter who they are or how much they spend.  I always encourage my team members to show every customer, host, recruit, referral the same amount of respect, courtesy, excitement and gratitude regardless of who they are or how much they spend. Take the time to give over the top customer service and you will never have a shortage of customers, business or income.

Even if you aren’t in a customer service type career, please let me also encourage you to say “thank you” every chance you get. Let me finish by also saying “thank you” to you for reading my blog post! 🙂

If you would like to improve your branding, marketing, content planning & attract more of the right people to your business, you are in luck! 🍀I’ve made it easy to do just that with my Branding Y.O.U. as a Direct Seller Course & Templates!

The Course & training includes several bonuses including Canva Templates and Training plus step by step implementation plans.

It will help you create you own unique brand, understand what your customers are looking for, get focused on solutions and serving, create a marketing plan and feel more comfortable being visible and talking about your business.

After completing the training and using the templates you’ll have: 

☑ your brand identity clarified and created

☑ a branding kit with a logo and matching social media images

☑ your authentic branding statement & messaging to use in your marketing & conversations

☑ your ideal client description & attraction keywords

☑ your unique solution statement & selling points

☑ a 3 step plan to attract your ideal clients

☑ hundreds of content ideas for social media, email and blogging topics that will connect with & help convert your leads

☑ all your core branding elements completed & ready to start using

☑ ready to use templates for images and graphics for your marketing

☑ more confidence to share your direct sales business with the world!

Click here to get all the details and buy the Branding Y.O.U. Course & Templates


Comments

Must be Logged In to leave comments.


Search


Power Up Your Productivity in Direct Sales - Free Workshop

DSCEO Freebie Hub

Direct Selling CEO Toolkit Printable Planner

Life and Business Goal Planning

Direct Sales Branding YOU Course

Free Stock Photos - Ivory Mix

Canva Free 30 Day Pro Trial

Mailerlite Email Newsletters and Automations

Menu
My Products Available Products
Sign In

Sign In Details

Forgot Password